At Bendigo Building & Timber Supplies, we are committed to providing our customers with quality timber products and building materials. We take pride in offering accurate orders and excellent service to all customers across Bendigo, East Bendigo, and surrounding areas. Please read our Return & Refund Policy carefully to understand your rights and responsibilities before making a purchase.
Custom Orders & Cut-to-Size Products
We do not accept returns or offer refunds for custom products or timber cut-to-size orders. These items are specially made to your exact specifications and cannot be resold. We strongly recommend checking all measurements, quantities, and order details before confirming your purchase.
If you have any questions before placing your order, our friendly team is here to help you make the right choice.
Eligibility for Returns
Returns will only be considered under the following conditions:
Damaged or Faulty Products – The item must be confirmed as damaged or faulty by an authorised Bendigo Building & Timber Supplies representative.
Original Condition – Items must be unused, in the same condition as received, with tags and original packaging intact.
Return Timeframe – You must notify us and initiate a return within 14 days of receiving your order.
Proof of Purchase – A valid receipt or proof of purchase must be provided, along with a photo of the damaged or faulty item, emailed to sales@bendigobuildingtimber.com.au within 2 days of delivery.
Exclusions – Returns are not accepted for:
– Custom orders or special product requests
– Products stored incorrectly or modified after purchase
– Damage caused by improper installation, negligence, accidents, or natural events
Freight & Handling Costs – If we arrange collection, the customer must cover freight costs to and from our East Bendigo timber store.
Important Notes
Change of Mind / Incorrect Purchases – Please choose your products carefully. We cannot accept returns, exchanges, or issue refunds for purchases made in error or due to a change of mind.
Return Shipping – Customers are responsible for all return shipping costs and must ensure products are packaged securely for safe delivery.
Restocking Fee – If a return is approved, a 20% restocking fee may apply.
Policy Changes
Bendigo Building & Timber Supplies reserves the right to update or change this Return Policy at any time without prior notice.
For questions or to lodge a return request, please contact us at sales@bendigobuildingtimber.com.au
We thank you for choosing Bendigo’s trusted timber supplier for all your building material needs.
